Made in USA • Science-Backed Formulas • Since 2016

Privacy Policy

Last modified: May 22, 2026

Introduction

This “Privacy Policy” describes the privacy practices of Cell Queue, Inc., and our subsidiaries and affiliates (collectively, “Cell Queue”, “we”, “us”, or “our”) in connection with our website,https://cellqueue.com, any other website that we own or control and which posts or links to this Privacy Policy (the “Sites”), as well as our related products and services (together with the Sites, the “Service”), and the rights and choices available to individuals with respect to their information.

We respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes:

  • The types of information we may collect or that you may provide when you use the Site.
  • Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy does not apply to information that:

  • We collect offline or on any other company apps or websites, including websites you may access through the Site.
  • You provide to or is collected by any third party (see Third-Party Information Collection), including through any application or content (including advertising) that may link to or be accessible from or through the Site. These third parties may have their own privacy policies and other terms of use, which we encourage you to read before providing information on or through them.

PLEASE READ THIS PRIVACY POLICY CAREFULLY

THIS POLICY DESCRIBES HOW WE COLLECT,USE,AND SAFEGUARD YOUR INFORMATION. BY ACCESSING OR USING THE SERVICE , YOU ACKNOWLEDGE THIS PRIVACY POLICY. WE MAY REVISE THIS POLICY FROM TIME TO TIME, AND YOUR CONTINUED USE OF THE SERVICE AFTER ANY UPDATE WILL MEAN YOU ACCEPT THOSE CHANGES. PLEASE REVIEW THIS POLICY REGULARLY FOR THE LATEST VERSION.

Children Under the Age of 16
Our Service is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Site. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at [ Business@cellqueue.com ].
We strive to comply with the provisions of COPPA (the Children's Online Privacy Protection Act). Parents can learn more about how to protect children's privacy online here. California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your State Privacy Rights for more information.
Information We Collect and How We Collect It
We may collect your personal information in different ways: directly from you when you provide it to us, automatically as you navigate through the Site, and from third parties.
Information You Provide to Us
When you use this site, we may ask you to provide information by which you may be personally identified, such as name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline ("Personal Information").
This includes:
  • Information that you provide by filling in forms on the Site. This includes information provided at the time of registering to use the Site, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, or when you report a problem with the Site.
  • Records and copies of your correspondence (including email addresses and phone numbers), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through the Site and of the fulfillment of your orders. You may be required to provide financial information before placing an order through the Site.
  • Your search queries on the Site.
The categories of Personal Information we collect may include:
  • Identifiers: name, postal address, unique personal identifier, online identifier, IP address, email address, account name, or other similar identifiers.
  • Personal Information described in the California Customer Records Statute (Cal. Civ. Code § 1798.80): name, address, telephone number, credit card number, debit card number.
  • Commercial Information: products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Internet or Network Activity: browsing history, search history, and information regarding your interaction with the Site or advertisements.
  • Inferences Drawn from Personal Information: a profile reflecting your preferences, characteristics, and predispositions.
You may also provide information for publication or display in public areas of the Site ("User Contributions"). User Contributions are posted and transmitted to others at your own risk. We cannot control the actions of third parties with whom you may choose to share your User Contributions.
Information We Collect Through Automatic Data Collection Technologies.
When you access and use the Site, it may use technology to automatically collect:
  • Usage Details: Traffic data, location data, logs, and other communication data and the resources that you access and use on the Site.
  • Device Information: Information about your computer and internet connection, including your IP address, operating system, and browser type.
  • Stored Information and Files: The Site also may access metadata and other information associated with other files stored on your device.
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).
The technologies we use for automatic information collection may include:
  • Cookies (or mobile cookies). A cookie is a small file placed on your device. It may be possible to refuse to accept cookies by activating the appropriate setting on your device. However, if you select this setting, you may be unable to access certain parts of our Site.
  • Web Beacons. Pages of the Site and our emails may contain small electronic files known as web beacons that permit us, for example, to count users who have visited those pages or opened an email.
  • Meta Pixel. We may use Meta Pixel to analyze user activity on our Site for remarketing and behavioral targeting. Meta and other third parties may use cookies, web beacons, and other storage technologies to collect information from the Site and from other Internet websites. For more information about the data Meta collects, please visit Meta's privacy policy.
Our Personal Information Retention Criteria
We retain all categories of Personal Information for as long as necessary to achieve the purpose for which the data was collected. We consider a number of factors to assess how long personal information is retained, including what is reasonably necessary to:
(i) Provide our products and services or administer our relationship with you;
(ii) Protect our business, employees, organization, and others;
(iii) Fulfill our legal and regulatory obligations; and
(iv) Investigate and address issues which may include safety concerns, potential security incidents or policy violations.
Our Personal Information Retention Criteria
Third-Party Information Collection
When you use the Site or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include advertisers, ad networks, analytics companies, and your internet service provider.
These third parties may use tracking technologies to collect information about you when you use our Site. The information they collect may be associated with your Personal Information or they may collect information about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
How We Use Your Information
We may use all categories of Personal Information disclosed above for the following business purposes:
  • Product Service and Fulfillment: Fulfilling your orders, processing payments, shipping goods, and communicating with you on the status of your orders.
  • Enhancing Your Experience: Improving customer service, personalizing your experience, and tailoring your experience on our Site.
  • Our Marketing Purposes: Determining what products may interest you, marketing to you via email and SMS (when you opt-in), and enhancing our marketing through data analytics.
  • Legal and Regulatory Compliance: Complying with applicable laws, enforcing our legal rights, and engaging with law enforcement.
We may use your personal information to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
How We Disclose Your Personal Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business, who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Cell Queue's assets.
  • To comply with any court order, law, or legal process, including responding to any government or regulatory request.
  • To enforce our rights arising from any contracts entered into between you and us, including the Terms and Conditions, and for billing and collection.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Cell Queue, our customers, or others.
Third-Party Services and Platform Disclosure
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application. Shopify stores your data on a secure server behind a firewall. You can learn more about how Shopify handles your personal information by reviewing Shopify's privacy policy at: https://www.shopify.com/legal/privacy
We do not sell your Personal Information for monetary consideration. However, we may "share" or make available some of your Personal Information with digital marketing providers to serve you targeted advertising, as described above.
International Data Transfers
Cell Queue is based in the United States. Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to the United States and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Your Choices and Rights Regarding Your Information
We strive to provide you with choices regarding the personal information you provide to us.
Tracking Technologies and Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of the Site may be inaccessible or not function properly. To learn more or to turn off performance and targeting cookies, please visit "Your Privacy Rights" on our Site.
Marketing Communications
  • Email Marketing: You can opt out of receiving our marketing emails at any time by following the detailed unsubscribe instructions at the bottom of each email.
  • Text Messaging: After you opt-in to our text messaging program, you may receive recurring automated messages. Reply STOP to any message to unsubscribe, or HELP for assistance. Message and data rates may apply.
Targeted Advertising and Opt-Out of Sale/Share
You may opt out of the sale or sharing of your Personal Data to third parties for targeted advertising purposes by updating your preferences at "Your Privacy Rights" on our Site.
You may also use certain preference signals to opt-out automatically with all businesses that you interact with online, including our Site. If you enable one of these browser-based preference signals, then upon receipt or detection, we will endeavor to recognize and treat the signal as a valid request to opt out. We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on NAI's website.
EU, UK, and EEA Privacy Rights
If you are a resident of the European Economic Area, the United Kingdom, or where the GDPR applies, you may have a number of rights regarding our collection and use of your Personal Information, including:
  • The right to request access to, correction, or erasure of your personal data.
  • The right to restrict or object to the processing of your personal data.
  • The right to data portability.
  • The right to withdraw your consent where processing is based on it.
  • The right to lodge a complaint with a supervisory authority in your country of residence.
We process personal data on the following legal bases: to fulfill a contract with you, with your consent, and for our legitimate interests as described in this policy. To exercise any of these rights, please contact us at Business@cellqueue.com.
Canadian Resident Rights
If you are a resident of Canada, you have a right to request access to your personal information and to request a correction to it if you believe it is inaccurate. To help protect against fraudulent requests, we may ask you for information to allow us to confirm your identity before granting access. To exercise these rights, please contact us at Business@cellqueue.com.
Canadian Resident Rights
State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. California, Virginia, Colorado, Connecticut, and Utah residents may have additional personal information rights and choices.
California Privacy Rights
If you are a California resident, you have the following rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA”):
  • Right to Know and Portability: You have the right to know what Personal Information we have collected about you, how we have used it, and the categories of parties with whom we have shared it.
  • Right to Delete: You have the right to request that we delete any of your Personal Information that we collected from you, subject to certain exceptions.
  • Right to Correct: You have the right to correct inaccurate Personal Information that we hold about you.
  • The right to withdraw your consent where processing is based on it.
  • Right to Opt-Out of Sale or Share: You may opt out of the sale or sharing of your Personal Data to third parties.
To exercise your rights to know, delete, or correct, please submit a request by emailing us at Support@cellqueue.com or calling us at 1-510-766-2855. Only you, or someone legally authorized to act on your behalf, may make a request related to your Personal Information. You may only submit a request to know twice within a 12-month period.
We will confirm receipt of your request within ten (10) business days and endeavor to respond within forty-five (45) days. We will not discriminate against you for exercising any of your data rights.
California's "Shine the Light" law (Civil Code Section §1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to Support@cellqueue.com.
Nevada, Colorado, Connecticut, Virginia, and Utah Residents
Residents of these states may have rights to confirm, access, delete, correct, or opt out of the processing of their personal data for targeted advertising or sales. To exercise any of these rights or appeal a decision regarding a rights request, please contact us at Support@cellqueue.com
How We Protect Your Information
We have implemented reasonable technical, administrative, and physical security measures on this Site designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include encryption, firewalls, and access controls. However, the transmission of information via the internet is not completely secure. We do not guarantee or warrant the security of your Personal Information transmitted to our Site. Any transmission of Personal Information is at your own risk.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our Privacy Policy on this page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or to exercise your rights, please contact us at:
Cell Queue, Inc.
19400 Monterey Rd
San Francisco, CA 95037
Email: Support@cellqueue.com
Phone: 1-408-661-0844